What Our Customers Are Saying About Us
Discover how our customers have benefitted from our factory direct hot tubs and exceptional service.
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EXCELLENT
Based on 44 reviews
Posted on Google
Jana GodkinHighly recommend West Coast Hot Tubs! We had a great experience purchasing our hot tub, fair pricing and Geoff has been EXTREMELY helpful when I’ve called for help about balancing chemicals in our new hot tub.Posted on Google
NinaGreat company! Best customer service. I had an issue with my hot tub. The technician came the same day and fixed the problem.Posted on Google
Jon McCulloughAmazing service. Mike went above and beyond to help me with finding the right parts. Highly recommended.Posted on Google
Ken LargeWorking with Mike was so very easy - helping us get the right tub for our needs And then having Robert go the extra mile on the delivery and placing A great team giving great service Thank you bothPosted on Google
julie gendallOwners and staff are wonderful. I bought my hot tub from them almost two years ago and the owner still gives me the best advice when I have any questions. They forsure go above and beyond on customer service! Highly recommended.Posted on Google
Tamas LipcseyMike is a very knowledgeable, friendly and no pressure type of business owner. He helped make buying our first hot tub easy and fun. Gave us a good deal on a vikingspas model that suited our needs, and provided all the accessories and chemicals we needed. It’s a convertible tub, so we’re running it off 110v now but can upgrade to 220v if we want to upgrade our panel down the road. So far though the 110v configuration is suiting us fine. Set at 104 and even after an hour it’s still at 100, that’s when it’s 3 degrees outside. Mike is very quick to respond to texts when we have questions. Rob is a very friendly tech who came to install our tub, went above and beyond to make sure it was in the location and configuration that we wanted. Walked us through the setup. We bought a tub on Sunday and it was filling up on our deck by Tuesday. Amazing service. Thanks guys.Posted on Google
Scott SBought a tub from Mike 11 years ago. Still going strong. Very reputable person. Thanks - Scott from qualicumPosted on Google
Dianna WorkWe bought a Diablo tub, has the lounger and two seats. The designer, Rob also works in the Nanaimo store. Great service and very knowledgeable about the products. They are always available by text and phone to answer questions. Thanks Mike and Rob.Posted on Google
Clarence DykemaWe bought our tub from Mike a little over two years ago. Recently had some concerns about one of the jets while in operation. Popped into the store to talk to Mike about it. Rob the tech was also in the office and offered to come by the next day to take a look…on a Sunday afternoon… No company offers this kind of follow up or service. The staff at West Coast are extremely knowledgeable about their products. If your looking for a spa, or advice about what you have, I’d recommend talking to the staff at West Coast!Verified by TrustindexTrustindex verified that these reviews were published on West Coast Factory Direct Hot Tubs's Google Business Profile. Learn more
Mike and the staff were all excellent .No high pressure sales pitch…did the deal on the phone. Totally painless, tub arrived and it is a beauty. Knowledgeable and honest people who worked with me in these difficult Covid times…can’t say enough good here! Happy tubbing Slade
SladeGibsons, B.C
We have bought two Tubs now from Mike. The first was a smaller RotoSpa and we enjoyed it. It was our first tub and Mike was so great teaching us everything we needed to know and even delivering it and staying around for the startup etc. We bought our second tub, a big Viking tub. Mike walked us through the electrical requirements and once again attended the delivery and installation. We’ve tried other cheap chemicals and products in the past and regretted it immediately. The Mineralux products work so well and he always has everything we need in stock. The scents he sells are amazing as well. Mike’s knowledge, service, and kindness is what keeps us coming back time and time again.JasonNanaimo, B.C
We had an excellent experience purchasing our hot tub from Factory Direct. We visited many showrooms before purchasing and felt we received the best service and bought the best product for us.
MARY ELLEN & BILL VANDuncan, B.C